Start with the small checks.

Sound

No sound plays

1. Press a play or preview control once. Browsers often require a direct tap or click before audio can begin.
2. Check the tool’s sound and volume controls, then check the device volume and output.
3. Close another app that may be holding the audio device, then reload the page.
4. Try a current Chrome, Safari, Firefox, or Edge window without private browsing restrictions.

MIDI

A MIDI device is missing

1. Connect and power the device before opening the tool.
2. Allow MIDI access when the browser asks, then select the device inside the tool.
3. If no prompt appears, review the site permissions for barelyharris.com and reload.
4. Reconnect the cable or device and try another supported browser. Browser and device support varies.

Never include MIDI device data in a support report. Name the device model in your own words if it matters.

Display

Notes or controls are missing

1. Check the selected instrument, key, scale, voicing, and current access level.
2. Return browser zoom to 100%, rotate a phone to portrait, or widen the window.
3. Reload the page. If a shared link was used, reopen the original link rather than rebuilding it from memory.

Sharing

A shared link will not open correctly

1. Copy the complete link, including everything after # when present.
2. Confirm that the link opens the expected tool. A setup for one tool cannot be imported into another.
3. If a short link service is unavailable, use the full link offered by the tool.
4. A share restores supported example state; it does not grant restricted editing or account access.

Account

Sign-in is not completing

1. Use the same browser tab through the complete Google or email-code flow.
2. For email sign-in, use the newest code and check spam or junk folders.
3. Allow essential cookies for barelyharris.com, then retry from the sign-in page.
4. If you remain locked out, the support form works without signing in.

Saved work

Settings or work seem to be gone

1. Return to the same browser and device. Many tool preferences and authored items are stored locally.
2. Check that you did not open a private window or clear site data.
3. Check the active profile, tool mode, access, and instrument selection.
4. Do not repeatedly save over the state. Send a report first if the missing work matters.